RUMSOWEK, Mesak; BINUR, Roland Everson; RAMANDEI, Lazarus. The Effect of Service Quality on Passenger Satisfaction at PT. Indonesian National Shipping (PELNI) in Jayapura City. Journal of Humanities and Social Sciences Studies, [S. l.], v. 3, n. 4, p. 61–66, 2021. DOI: 10.32996/jhsss.2021.3.4.7. Disponível em: https://alkindipublisher.com/index.php/jhsss/article/view/1532. Acesso em: 5 oct. 2026.